If you purchased a ticket to FanX 2019 before the shipping deadline, you will receive your wristband in the mail. Once you receive your FanX 2019 wristband, make sure to activate it online prior to the show so you can breeze past the registration lines and head right to the entrance line. Activating your wristband ahead of time is required and keeps things moving so you spend your time inside having fun.
If there is something wrong with your wristband, there are two things you can do:
If it is before the shipping deadline you can contact our customer support to get your wristband replaced by mail.
You can bring your wristband to the event, have it scanned in and then replaced with a new one. This will only take 5-10 more seconds than if it wasn’t broken.
If there was a wrong address or name contact our customer support and have them replace it. Regardless, bring your wristbands or QR code from your order at the event and you will quickly be processed.
If you didn’t get the right wristbands, contact customer support (we don’t know that this has happened yet).
All guests that we announce have committed to attend the show. As is standard practice at comic convention and fan events around the country, they have the right to cancel their appearance, panels, special events, autograph or photo op sessions if there are circumstances that require it such as a film project, illness or force majeure. If one of our announced guests cancels their appearance or other participation, we will do our best to replace them with a similar and comparable guest. If you purchase a Photo Op, you will have the option for a full refund or you can swap or upgrade to another one.
FanX® Salt Lake Comic Convention™ events have a no-refund policy for all ticket sales. Please make other arrangements for your ticket such as gifting it away. FanX® Salt Lake Comic Convention™’s policy is no resale of Tickets, Photo Ops, Autographs, or other GrowTix products to protect Dan Farr Productions from fraudulent sale of tickets. Under certain extenuating circumstances, refunds have been considered on a case-by-case basis. If you have any questions or any issues with updating, upgrading, exchanging or swapping your tickets, please contact us
FanX® Salt Lake Comic Convention™ is not associated with San Diego Comic-Con. Tickets purchased on this website are only good for FanX Salt Lake.